Operations guide 


1. Contact details: 

All operation related queries and questions should be addressed to BSStudiosOperations@bestseller.com email group. 

2. Product samples delivery address: 
Att. Agnieszka Miernik/Alicja Grzyb 
Prosta 30 
72-100 Łozienica 

When products are sent and you will receive a tracking number, please add it into an email thread where a PDT is sent. 
The PDT File should always be sent to BSStudiosProductDistribution@bestseller.com email group.
Every product sent to the Studios must have scannable EANs attached to it. 

3. PDT (Product Data Template file)

The Product Data Template is a file which should have all information of the products that are being sent to BESTSELLER Studios. 
This should be sent together with a parcel to know exactly how many products are included into the delivery. 
All the columns in the PDT file need to be filled in. 

The most essential pieces of information are: 

  • EAN: unique product code – can be numerical or literal .
  • Deadline: correct format: YYYY.MM.DD;  minimal deadline: 7 working days, starting from the delivery day.
  • Trigger: keyword describing product category. It will be explained in Style Guides created in later stage of the onboarding process.
  • Style name | Style option | Style number: additional information for product identification.
  • Season: crucial for our styling team (eg. SS / AW).
  • Target: used to provide any additional comments. 

Please remember that EANs placed on the physical products must match the ones in the PDT file. All products must also have scannable barcodes attached to them. 


4. Forecast: 

Forecast estimations to be provided weekly, bi-weekly or monthly via e-mail – to be agreed individually. 

5. Styling wardrobe 

Any questions and queries about the styling wardrobe should be addressed to BSStudiosStylists@bestseller.com
When sending the styling wardrobe products please send a separate box or pack them in a polybag, which could be put in a box with other samples. 
Please also send a separate PDT file named “Styling Wardrobe”, with a styling comment in the target column. 
Products can be used for a certain photoshoot or can be left in the studios for the following ones. 
If a product needs to be left in a the styling wardrobe, please add a relevant comment. 
Please address any question regarding product distribution, priorities, status, schedule etc. to BSStudiosOperations@bestseller.com
Regarding special requests, out of the regular production scope, please also include Natalia Smereczyńska – BS Studios Brand Ambassador.